What is eCommerce Software?

eCommerce software helps to manage all aspects of an online store including adding or removing products, managing inventory, calculating taxes and other details needed to fulfill orders for a website. The software usually has a user-friendly interface that can be handled easily even by lay users to manage the intricate process of their eCommerce operation. Despite its ease of use, the solution is in fact complex and multifaceted.

You can integrate the system with other services such as 3PL, ERP, and accounting software as well as with social media networks to automate sharing of data. We encourage you to take a look at the leading program in this category which is currently Shopify as well as other popular apps.

eCommerce Software

Top 16 Most Popular eCommerce Software

Wix reviews
1.
Wix

Our Score 9.5

User Satisfaction 98%

Wix is one of world's leading online website builders with an integrated eCommerce module. Read Reviews

Shopify reviews
2.
Shopify

Our Score 9.7

User Satisfaction 99%

Shopify is the winner of our 2018 Expert's Choice Software Award. It is a platform with a variety of features that enable you to build and operate online stores and sell products. Read Reviews

3dcart reviews
3.
3dcart

Our Score 9.6

User Satisfaction 98%

3dcart is the winner of our Best Shopping Cart Software Award for 2015. It is a popular e-commerce solution with the highest user satisfaction rating among all shopping cart solutions. Read Reviews

SITE123 reviews
4.
SITE123

Our Score 9.0

User Satisfaction 100%

SITE123 is a free website builder that offers useful tools for private as well as corporate internet users. Read Reviews

Pinnacle Cart reviews
5.
Pinnacle Cart

Our Score 9.2

User Satisfaction 100%

Pinnacle Cart is a shopping cart solution that offers conventional, advanced, and useful features to help you manage a shopping cart website. Read Reviews

Yotpo reviews
6.
Yotpo

Our Score 9.2

User Satisfaction 91%

Yotpo is a marketing app for e-commerce stores. It helps online stores generate reviews for their products and use these reviews to boost sales. Read Reviews

SellerPrime reviews
7.
SellerPrime

Our Score 8.5

User Satisfaction 100%

SellerPrime is used by eCommerce sellers and vendors who want to increase their Amazon sales. Read Reviews

Payability reviews
8.
Payability

Our Score 8.6

User Satisfaction 95%

Enjoy more convenient eCommerce transactions using Payability, a leading financing company offering accelerated cash flow solutions. Read Reviews

Jazva reviews
9.
Jazva

Our Score 8.0

User Satisfaction 100%

Jazva's e-commerce solutions help mid to large size retailers and wholesalers reach more customers and sell more by simplifying, synchronizing, and automating the multichannel selling process. Read Reviews

Vend reviews
10.
Vend

Our Score 9.4

User Satisfaction 99%

Vend is an award-winning retail POS software for iPad, Mac, and PC with inventory management, e-commerce, and customer loyalty features. Read Reviews

Shopify Plus reviews
11.
Shopify Plus

Our Score 9.4

User Satisfaction 99%

Winner of 2017 Great User Experience Award. Shopify Plus is a top quality, cloud-based enterprise e-commerce platform for high volume merchants. Read Reviews

Volusion reviews
12.
Volusion

Our Score 9.3

User Satisfaction 100%

Volusion is the winner of our Expert's Choice Award. It is an e-commerce platform that is designed to grow with your business. Read Reviews

Brightpearl reviews
13.
Brightpearl

Our Score 9.0

User Satisfaction 98%

Brightpearl is a retail management system that helps businesses to manage orders, inventory, and customer data. Read Reviews

WooCommerce reviews
14.
WooCommerce

Our Score 9.3

User Satisfaction 97%

WooCommerce is a powerful eCommerce toolkit developed to transform any WordPress website into a beautiful online store. Read Reviews

Swiftype reviews
15.
Swiftype

Our Score 8.3

User Satisfaction 100%

A web-based search application designed for enterprises, eCommerce businesses, and media agencies and professionals; offering its advanced search tools and search analytics. Read Reviews

ShipWorks reviews
16.
ShipWorks

Our Score 8.0

User Satisfaction 100%

ShipWorks is the leading eCommerce shipping software that brings your whole eCommerce world together. Read Reviews

How To Choose The Best eCommerce Software

eCommerce software tools help online stores to utilize the reach and power of the internet to promote their products or services and enhance their sales. Thus, it is imperative for an online store to invest in a quality eCommerce software solution. But how do you shortlist the best eCommerce software tools for small business and big enterprises from the scores available in the market? We have prepared this buyer’s guide to help you look for top features and to consider crucial factors so that you pick the best eCommerce software platform for the needs of your online business.

Get to know each product with free trial

The best way to start your search is to check out the list of main features of top eCommerce platforms by registering for their free trials or demo facilitated by leading eCommerce software providers. This will help you to understand the strengths and weaknesses of each product and learn whether it offers the functionality and benefits you are looking for. Start by finding out whether the following leading programs offer a free trial: ShopifyBigCommerceInfusionsoftMiva Merchant, and WooCommerce. These solutions have received high rankings in our eCommerce software reviews which you can read to get a comparison of the products’ features. 

Targeted Businesses

  • Online vendors and sellers can use eCommerce software to expand their operations and customer base.
  • Physical stores that want to use the internet to reach more customers can use this system to display and ship their services or products.

What are Examples of Ecommerce Software?

  • Shopify: This eCommerce solution offers all that you need to sell online, on social media, or in person. You can have complete control over the look and feel of your online store and get instant access to hundreds of attractive themes.
  • BigCommerce: A leading eCommerce system for fast-growing and mid-market brands.  BigCommerce gives you the power to expand your business and sell more.
  • Infusionsoft: You can use Infusionsoft to automate your company’s sales and marketing, and to combine your CRM, email marketing, lead capture and eCommerce in one place. This platform is ideal for small businesses with up to 25 employees.
  • Miva Merchant: A flexible and secure eCommerce software solution. Miva Merchant offers enterprise level features and customizability, while still providing the usability and customer support of a top SaaS (Software as a Service) application.
  • WooCommerce: A customizable eCommerce app for building your online business. WooCommerce is a free eCommerce plugin that integrates seamlessly with WordPress.

Types of Ecommerce Software

Following are the common types of eCommerce software sold in the market by leading vendors:

Types of licensing models

  • On-premises
  • Software as a service (SaaS)
  • Fully Managed (FM) solutions
  • Open source systems

Types of sales scenarios

  • Business-to-Consumer (B2C)
  • Business-to-Business (B2B)
  • Consumer-to-Business (C2B)
  • Consumer-to-Consumer (C2C) also known as Peer-to-Peer or (P2P)

Types of data exchange

  • Integrated eCommerce
  • Interfaced eCommerce

Key Features of Ecommerce Software

An eCommerce software platform provides a wide range of functionality that support and streamline the various aspects involved in online sales. These features include:

  • Sophisticated search facilities that make it simple for shoppers to find the services or products they need.
  • The capability to list new products complete with feature lists, descriptions, and pictures, categorize them conveniently, and update them when required.
  • Complete automation of the checkout process including accurate calculation of pricing, taxes, and shipping and handling costs.
  • Attractive design templates that provide a professional look and feel to your website without needing to hire the services of a third-party web developer or graphic designer.

Our in-depth comparisons indicate that other key aspects of eCommerce software include:

A central database: You don’t have to worry about integrating and maintaining different apps for product information, accounting transactions, and customer data. eCommerce software stores all relevant data such as product listings, browsing histories, and payment and shipping status in a single centralized location that can be easily accessed.

Integration: Many eCommerce solutions seamlessly integrate with other business apps. For instance, they can connect directly with payment processing gateways such as PayPal to offer convenient payment options to customers. Some solutions interface with shipping services to enable buyers to customize their delivery preferences and calculate the costs during checkout. Another popular integration is with leading accounting packages like QuickBooks and Peachtree to enable businesses to easily manage their invoices, revenues, outstanding payments and other financial details.

Advanced marketing and promotion: You can use the app to enhance your website’s marketing and promotion. For instance, you can use advanced SEO optimization strategies to make your online store more visible and accessible to shoppers. Another advantage is leading eCommerce solutions analyze customer viewing and browsing patterns to identify user behavior and use this information to boost your selling opportunities by recommending complimentary services and products on your website.

Insightful reporting: eCommerce software apps help you to identify important trends and patterns that affect buyer behaviors. They provide insightful reporting stats to help you track and analyze vital data such as customer demographics, referring sites, keywords, and clickstreams. This can help you understand what is working and what isn’t, so that you can craft effective strategies to improve your sales and revenue.

Benefits of eCommerce Software

Boosts promotion and marketing efforts

As mentioned earlier, eCommerce software solutions support advanced SEO strategies to help you generate greater awareness among potential customers and to enable them to find your website easily. Plus, you can use the attractive design templates to improve your branding initiatives and project a stronger company image without needing to get help from third-party graphic designers.

Improves revenues

Ecommerce software platforms can enhance revenues by driving more traffic to online stores and by offering an intuitive browsing interface that enables users to easily find what they need. Plus, advanced systems recommend complimentary services and products to buyers which can boost up-sell and cross-sell opportunities.

Enhances customer service

Ecommerce software packages provide a convenient shopping experience to online buyers. They make it simple to browse and find specific services and products, and the checkout is easy and fast. Plus, purchasers can track the order fulfillment and delivery status on the website. All these conveniences can enhance customer satisfaction and turn buyers into repeat customers. Plus, they may also refer your online store to their friends and contacts which can expand your customer base.

Improves efficiency

With eCommerce software, you don’t need coding knowledge to operate an online store. You can easily create, categorize, and organize new product listings and the software will automatically calculate the cost on the checkout page. The systems simplify and streamline site administration, which makes it easy for you to update and enhance your online store as required.

Gives customer insights

You can use the reporting and analysis features to learn about the browsing and buying patterns of your website visitors. You can use this data to identify important factors and trends that impact buyer behaviors and design effective business plans to boost your sales and profits.

Latest Trends

Multi-channel shopping is the way to go

The reason why websites like Amazon are popular is because they offer products from multiple merchants and vendors. On such websites you can find a wide range of unique items from numerous sellers. So, you can do all your shopping on this one site without needing to hop to others. Vendors also realize that they can gain a lot by listing their products on sites such as Amazon and Etsy.

You can now sell on social media

Previously, social media was used mainly to get user comments and feedback on your product or service. The trend now is to sell on social networks. For instance, Twitter and Pinterest have launched buttons that you can use to post and sell your items directly to your followers. Moreover, leading eCommerce platforms such as BigCommerce and Shopify offer built-in selling on Facebook.

Use of Beacon technology

This technology is uniting online and offline sales channels and brands are using it to provide mobile greetings and deals when a shopper walks into a store. Advanced mobile phones and tablets are tuned to search for beacons and physical stores use these beacons to provide promotions and deals to customers as they walk into their shop.

Potential Issues

Lack of customer verification

Cash on delivery (COD) is a big issue for eCommerce players as they have to go by the customer’s word and hope they pay for the product they order online. The COD payment method has caused huge losses for many eCommerce vendors. The way out would be to send a SMS text or email message to the customer to confirm their identity and delivery address. Customers will not think that you are doubting their genuineness and you are also guaranteed payment for the product delivered.

Returns and refunds

eCommerce vendors also suffer losses when their products are returned by the buyer and they need to refund the amount. Besides shipment and logistics costs, eCommerce companies also stand to lose their reputation. To solve this problem, the companies need to seamlessly integrate their operations with logistic vendors and partners to minimize losses and keep customer satisfaction intact at the same time.

Lack of Integration

Customer experience can be affected if eCommerce companies use different systems for order management, product dispatch, order tracking, customer support etc. The solution is to use a contact center technology that can integrate the multiple applications seamlessly, sync data across all the systems, and display the information in a single interface that can be easily accessed and viewed.

List of eCommerce Software Companies

Updated

Selected products (0)

1.
Shopify

Our Score 9.7

User Satisfaction 99%

Shopify is the winner of our 2018 Expert's Choice Software Award. It is a platform with a variety of features that enable you to build and operate online stores and sell products. Read Reviews

  • Pricing: $9
  • Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Monthly payment
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers

2.
3dcart

Our Score 9.6

User Satisfaction 98%

3dcart is the winner of our Best Shopping Cart Software Award for 2015. It is a popular e-commerce solution with the highest user satisfaction rating among all shopping cart solutions. Read Reviews

  • Pricing: $29
  • Devices Supported: iPhone/iPad, Web-based
  • Pricing Model: Monthly payment
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers

3.
Wix

Our Score 9.5

User Satisfaction 98%

Wix is one of world's leading online website builders with an integrated eCommerce module. Read Reviews

  • Pricing: free
  • Devices Supported: Windows, Linux, Android, Mac, Web-based
  • Pricing Model: Monthly payment
  • Customer Types: Small Business, Medium Business, Freelancers
  • Deployment: Cloud Hosted

4.
Vend

Our Score 9.4

User Satisfaction 99%

Vend is an award-winning retail POS software for iPad, Mac, and PC with inventory management, e-commerce, and customer loyalty features. Read Reviews

  • Pricing: $99
  • Devices Supported: Windows, iPhone/iPad, Mac, Web-based
  • Pricing Model: Monthly payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted

5.
Shopify Plus

Our Score 9.4

User Satisfaction 99%

Winner of 2017 Great User Experience Award. Shopify Plus is a top quality, cloud-based enterprise e-commerce platform for high volume merchants. Read Reviews

  • Pricing: by quote
  • Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Quote-based
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted

6.
Volusion

Our Score 9.3

User Satisfaction 100%

Volusion is the winner of our Expert's Choice Award. It is an e-commerce platform that is designed to grow with your business. Read Reviews

  • Pricing: $13.50
  • Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
  • Pricing Model: Monthly payment, Annual Subscription
  • Customer Types: Small Business, Medium Business, Freelancers
  • Deployment: Cloud Hosted, On Premise, Open API

7.
WooCommerce

Our Score 9.3

User Satisfaction 97%

WooCommerce is a powerful eCommerce toolkit developed to transform any WordPress website into a beautiful online store. Read Reviews

  • Pricing: by quote
  • Devices Supported: iPhone/iPad, Web-based
  • Pricing Model: Quote-based
  • Customer Types: Small Business, Medium Business

8.
Yotpo

Our Score 9.2

User Satisfaction 91%

Yotpo is a marketing app for e-commerce stores. It helps online stores generate reviews for their products and use these reviews to boost sales. Read Reviews

  • Pricing: free
  • Devices Supported: Windows, Android, Mac, Web-based
  • Pricing Model: Free, Monthly payment, Annual Subscription, Quote-based
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted

9.
Bigcommerce

Our Score 9.2

User Satisfaction 96%

Bigcommerce is an e-commerce solution that offers businesses with the tools and functionalities to set-up and operate an online store. Read Reviews

  • Pricing: $29.95
  • Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Monthly payment, Annual Subscription, Quote-based
  • Customer Types: Small Business, Large Enterprises, Medium Business

10.
Pinnacle Cart

Our Score 9.2

User Satisfaction 100%

Pinnacle Cart is a shopping cart solution that offers conventional, advanced, and useful features to help you manage a shopping cart website. Read Reviews

  • Pricing: $44.95
  • Devices Supported: Windows, Mac, Web-based
  • Pricing Model: Monthly payment, One-time payment
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted

Our Score Read More

Our review platform uses our unique SmartScore™ method to examine all the products in the eCommerce Software category in orded to help you select the best possible application. It includes the following elements: main features, collaboration possibilities, customization, integration, how easy a software is to use and learn, help & support, security, mobility, media rating. Currently, Shopify is the leader in this category and we gave it the highest score in our tests. Following thorough research and analysis it got the best results among its competitors and our experts strongly suggest that you include it as one of the options for your needs.

User Satisfaction Read More

An overview of total user satisfaction with the software in our eCommerce Software category evaluated with our unique algorythm that collects customer reviews, comments and opinions across a broad range of social media platforms to help you make an educated purchase choice.

99%

98%

98%

99%

99%

100%

97%

91%

96%

100%

Pricing Read More

Each vendor in the eCommerce Software category will offer a different group of pricing plans for its product and every package will include a unique set of elements. Below we list the general pricing for the cheapest package offered for each product. Please note that advanced features may have an extra cost.

$9

$29

free

$99

by quote

$13.50

by quote

free

$29.95

$44.95

Devices Supported Read More

An analysis of what type of devices and operating systems are supported by all B2B solutions in the eCommerce Software category, including mobile platforms and web-based solutions.

Windows

Android

iPhone/iPad

Mac

Web-based

Laguages Supported Read More

Check which languages and countries are served by the popular B2B services in the eCommerce Software category, including spftware designed for international markets and prepared for multi-cultural teams of employees.

Pricing Model Read More

Examine which pricing plans are provided by the vendors in the eCommerce Software category to see which one fits your business requirements and expenses best. Note that some solutions can offer free or freemium accounts for you to test first.

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

Customer Types Read More

An analysis of which types of companies a specific B2B service in the eCommerce Software category provides for, from small businesses and non-profits to big enterprises.

Small Business

Large Enterprises

Medium Business

Freelancers

Deployment Read More

A summary of what styles of product deployement are supported by each B2B vendor in the eCommerce Software category. While the majority of modern SaaS solutions are cloud-based certain services might offer an on-site deployment model as well.

Cloud Hosted

On Premise

Open API

Post by Alex Hillsberg