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What is eCommerce Software?

ecommerce software helps to manage all aspects of an online store including adding or removing products, managing inventory, calculating taxes and other details needed to fulfill orders for a website. The software usually has a user-friendly interface that can be handled easily even by lay users to manage the intricate process of their ecommerce operation. Despite its ease of use, the solution is in fact complex and multifaceted.Show moreYou can integrate the system with other services such as 3PL, ERP, and accounting software as well as with social media networks to automate sharing of data. We encourage you to take a look at the leading program in this category which is currently Wix as well as other popular apps.Show less

How was this ranking made?

In order to create this list of best eCommerce Software we have researched 607 leading apps currently available on the market, analyzing their features, ease-of-use, customer service, available integrations and mobile device support with our patented SmartScoreTM rating algorithm. This ranking has been prepared by Jenny Chang, our SaaS authority responsible for the eCommerce Software category.

List of Top 11 eCommerce Software

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1. Wix

Our score: 9.8 User satisfaction: 98%

As one of world's leading online website builders, Wix offers robust modules for marketing, ecommerce, and customer support and many more. Starting out as a basic, easy-to-use website builder, Wix expanded to become a total business solution for digital touchpoints.

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2. NetSuite SuiteCommerce

Our score: 9.7 User satisfaction: 98%

A solution that helps users keep track of sales and marketing processes no matter what selling model. Plus, it includes a full-featured POS module to allow for continuous buying experiences. Its CRM module is easy to use and it brings together all related business management processes together.

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3. ShipBob

Our score: 9.1 User satisfaction: 97%

A modern ecommerce fulfillment provider with services that range from inventory to delivery. It combines your inventory management, and other related processes, together with your ecommerce portal. It is fitted with a comprehensive set of features, including modules for product warehousing, reporting, and it even supports FBA preparation services.

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4. Omnisend

Our score: 9.1 User satisfaction: 100%

An intuitive marketing automation platform that offers integrated omnichannel workflows, smart list segmentation, and smart reporting to boost customer engagement and sales. Omnisend also gives you visibility into your customers' engagement information across different communication channels.

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5. Payability

Our score: 8.6 User satisfaction: 95%

A leading financing company offering accelerated cash flow solutions. It helps users speed up transactions, scale your cash flow, and keep the transactions safe. It also includes features for direct fund transfers, an account health review, and it allows daily online payment for users.

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6. X-Cart

Our score: 9.6 User satisfaction: 100%

A powerful shopping cart solution with the benefits of a cloud e-commerce platform and access to the source code. The platform includes supporting features for important related processes like SEO, security maintenance, sales and marketing, and even a branded mobile app.

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7. Bigcommerce

Our score: 9.6 User satisfaction: 96%

An ecommerce solution that offers businesses with the tools and functionalities to set up and operate an online store. It includes features for website building, product catalog creation, reporting, analytics, and even social media marketing, among others. It is the total ecommerce software solution.

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8. Shopify

Our score: 9.5 User satisfaction: 99%

A platform with a variety of features that enable you to build and operate online stores and sell products. Key features include payment gateway support, email templates, a web-based website builder, a full blogging platform, and multi-language support among others. This also has modules for analytics, marketing, and SEO.

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9. ShipMonk

Our score: 8.8 User satisfaction: 96%

An order fulfillment platform that offers services for managing orders, inventory, shipping, and warehousing. The platform provides tools for efficient order management, shipping transparency, and warehouse automation among others. ShipMonk also supports different types of fulfillment options and is very easy to use.

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10. AspDotNetStorefront

Our score: 7.5 User satisfaction: 100%

It not only manages your single or multiple stores but it also ensures that your product is duly advertised which makes it an attractive software package.

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11. Infusionsoft

Our score: 9.0 User satisfaction: 97%

Infusionsoft is a software solution that helps you to get organized, grow sales, and save time like 24,000 thriving small businesses that use it.

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eCommerce Software Guide

Table of contents

Ecommerce tools help online stores to utilize the reach and power of the internet to promote their products or services and enhance their sales. Thus, it is imperative for an online store to invest in a quality ecommerce software solution. But how do you shortlist the best ecommerce software for small business and big enterprises from the scores available in the market? We have prepared this buyer’s guide to help you look for top features and to consider crucial factors so that you get to pick the best ecommerce software platform for the needs of your online business. Important factors include cost, pricing schemes, and the types of ecommerce software that fit your needs among others. 

Get to know each product with free trial

The best way to start your search is to check out the list of main features of top ecommerce platforms by registering for their free trials or demo facilitated by leading ecommerce software providers. This will help you to understand the strengths and weaknesses of each product and learn whether it offers the functionality and benefits you are looking for. Start by finding out whether the following leading programs offer a free trial: ShopifyBigCommerceInfusionsoftMiva Merchant, and WooCommerce. These solutions have received high rankings in our ecommerce software reviews that you can read to make a comparison of the products’ features. 

Targeted Businesses

  • Online vendors and sellers can use ecommerce tools to expand their operations and customer base.
  • Physical stores that want to use the internet to reach more customers can use this system to display and ship their services or products.

What are Examples of eCommerce Software?

  • Shopify: This ecommerce solution offers all that you need to sell online, on social media, or in person. You can have complete control over the look and feel of your online store and get instant access to hundreds of attractive themes.
  • BigCommerce: A leading ecommerce system for fast-growing and mid-market brands.  BigCommerce gives you the power to expand your business and sell more.
  • Infusionsoft: You can use Infusionsoft to automate your company’s sales and marketing, and to combine your CRM, email marketing, lead capture and ecommerce in one place. This platform is ideal for small businesses with up to 25 employees.
  • Miva Merchant: A flexible and secure ecommerce software solution. Miva Merchant offers enterprise level features and customizability, while still providing the usability and customer support of a top SaaS (Software as a Service) application.
  • WooCommerce: A customizable ecommerce app for building your online business. WooCommerce is a free ecommerce plugin that integrates seamlessly with WordPress.

Types of eCommerce Software

The following are the common types of ecommerce software sold in the market by leading vendors:

Types of licensing models

  • On-premises
  • Software as a service (SaaS)
  • Fully Managed (FM) solutions
  • Open-source systems

Types of sales scenarios

  • Business-to-Consumer (B2C)
  • Business-to-Business (B2B)
  • Consumer-to-Business (C2B)
  • Consumer-to-Consumer (C2C) also known as Peer-to-Peer or (P2P)

Types of data exchange

  • Integrated ecommerce
  • Interfaced ecommerce

Key Features of eCmmerce Software

An ecommerce software platform provides a wide range of functionality that support and streamline the various aspects involved in online sales. These features include:

  • Sophisticated search facilities that make it simple for shoppers to find the services or products they need.
  • The capability to list new products, complete with feature lists, descriptions, and pictures, categorize them conveniently and update them when required.
  • Complete automation of the checkout process, including accurate calculation of pricing, taxes, and shipping and handling costs.
  • Attractive design templates that provide a professional look and feel to your website without needing to hire the services of a third-party web developer or graphic designer.

Our in-depth comparisons indicate that other key aspects of ecommerce software include:

A central database: You don’t have to worry about integrating and maintaining different apps for product information, accounting transactions, and customer data. ecommerce software stores all relevant data, such as product listings, browsing histories, and payment and shipping status in a single centralized location that can be easily accessed.

Integration: Many ecommerce solutions seamlessly integrate with other business apps. For instance, they can connect directly with payment processing gateways, such as PayPal to offer convenient payment options to customers. Some solutions interface with shipping services to enable buyers to customize their delivery preferences and calculate the costs during checkout. Another popular integration is with leading accounting packages like QuickBooks and Peachtree to enable businesses to easily manage their invoices, revenues, outstanding payments, and other financial details.

Advanced marketing and promotion: You can use the app to enhance your website’s marketing and promotion. For instance, you can use advanced SEO optimization strategies to make your online store more visible and accessible to shoppers. Another advantage is that leading ecommerce solutions analyze customer viewing and browsing patterns to identify user behavior and use this information to boost your selling opportunities by recommending complimentary services and products on your website.

Insightful reporting: ecommerce software apps help you to identify important trends and patterns that affect buyer behaviors. They provide insightful reporting stats to help you track and analyze vital data, such as customer demographics, referring sites, keywords, and clickstreams. This can help you understand what is working and what isn’t, so that you can craft effective strategies to improve your sales and revenue.

Benefits of eCommerce Software

Boosts promotion and marketing efforts

As mentioned earlier, ecommerce software solutions support advanced SEO strategies to help you generate greater awareness among potential customers and to enable them to find your website easily. Plus, you can use attractive design templates to improve your branding initiatives and project a stronger company image without help from third-party graphic designers.

Improves revenues

Ecommerce software platforms can enhance revenues by driving more traffic to online stores and by offering an intuitive browsing interface that enables users to easily find what they need. Plus, advanced systems recommend complimentary services and products to buyers, which can boost up-sell and cross-sell opportunities.

Enhances customer service

Ecommerce software packages provide a convenient shopping experience to online buyers. They make it simple to browse and find specific services and products, and the checkout is easy and fast. Plus, purchasers can track the order fulfillment and delivery status on the website. All these conveniences can enhance customer satisfaction and turn buyers into repeat customers. Plus, they may also refer your online store to their friends and contacts which can expand your customer base.

Improves efficiency

With ecommerce software, you don’t need coding knowledge to operate an online store. You can easily create, categorize, and organize new product listings and the software will automatically calculate the cost on the checkout page. The systems simplify and streamline site administration, which makes it easy for you to update and enhance your online store as required.

Gives customer insights

You can use the reporting and analysis features to learn about the browsing and buying patterns of your website visitors. You can use this data to identify important factors and trends that impact buyer behaviors and design effective business plans to boost your sales and profits.

Increases security

Ecommerce platforms have security protocols and measures to keep company and customer data safe. Plus, they also add extra security layers for your financial transactions. They usually have native fraud detection and authentication protocols to keep threats at bay.

Multi-channel shopping is the way to go

The reason why websites like Amazon are popular is that they offer products from multiple merchants and vendors. On such websites, you can find a wide range of unique items from numerous sellers. So, you can do all your shopping on this one site without needing to hop to others. Vendors also realize that they can gain a lot by listing their products on sites, such as Amazon and Etsy.

You can now sell on social media

Previously, social media was used mainly to get user comments and feedback on your product or service. The trend now is to sell on social networks. For instance, Twitter and Pinterest have launched buttons that you can use to post and sell your items directly to your followers. Moreover, leading ecommerce platforms like BigCommerce and Shopify offer built-in selling on Facebook.

Use of Beacon technology

This technology is uniting online and offline sales channels and brands are using it to provide mobile greetings and deals when a shopper walks into a store. Advanced mobile phones and tablets are tuned to search for beacons and physical stores use these beacons to provide promotions and deals to customers as they walk into their shop.

Potential Issues

Lack of customer verification

Cash on delivery (COD) is a big issue for ecommerce players as they have to go by the customer’s word and hope that they pay for the product they ordered online. The COD payment method has caused huge losses for many ecommerce vendors. The way out would be to send a SMS text or email message to the customer to confirm their identity and delivery address. Customers will not think that you are doubting their genuineness and you are also guaranteed payment for the product delivered.

Returns and refunds

Ecommerce vendors also suffer losses when their products are returned by the buyer and they need to refund the amount. Besides shipment and logistics costs, ecommerce companies also stand to lose their reputation. To solve this problem, the companies need to seamlessly integrate their operations with logistic vendors and partners to minimize losses and keep customer satisfaction intact at the same time.

Lack of Integration

Customer experience can be affected if ecommerce companies use different systems for order management, product dispatch, order tracking, customer support, etc. The solution is to use a contact center technology that can integrate the multiple applications seamlessly, sync data across all the systems, and display the information in a single interface that can be easily accessed and viewed.

Lack of CRM Tools

There are other software providers that include CRM features in their ecommerce suite, such as chat modules, newsletter management, email marketing, and social media engagement modules. So, this is not an issue for some. However, other ecommerce software lack such CRM tools essential for efficient operations.

Payment Schemes

There are common payment schemes for ecommerce software and adjunct services. Here they are below.

  • Free. There are free open-source platforms out there. However, they are quite technical for novice users.
  • Per Transaction. Shopping carts software and payment gateways usually charge users processing fees.
  • Monthly Plan. A popular subscription plan where users renew their software provider’s services every month.
  • Annual Plan. This yearly subscription decreases the hassle of renewing your subscription monthly. Also, with a longer time commitment, this is usually offered at a cheaper rate than its monthly plan counterparts.

The Bottom Line

As you already know, there are many types of ecommerce software. They range from simple payment processing and shopping cart platforms to full-blown ecommerce suites, complete with features for SEO, marketing, sales, and CRM. So, there is really no right answer when it comes to which particular software or several software solutions that fit your needs.

Many companies actually use software technology stacks. They mix and match platforms and integrations to create the best fit for them. However, some find using a singular suite is best for them. It really depends on your budget, the scale of your operations, the manpower and skills you have, and the organizational culture prevalent in your company.

Just remember that you should mind the bottom line. For starters, you might not need a solution with all the bells and whistles. Perhaps your company might just need a simple ecommerce software with a robust shopping cart platform. But of course, just be sure you don’t underbuy as well.

List of eCommerce Software Companies

Order by:

Newest
  • Newest
  • Score
  • User Score
Product name:
Category:
Smart Score:
Price:
User Satisf.
User reviews:
WEPROCESSIT reviews

WEPROCESSIT

eCommerce Software
8.0
₹3999/month
92%
Vowalaa reviews

Vowalaa

eCommerce Software
8.0
$15
100%
zeckoShop reviews

zeckoShop

eCommerce Software
8.0
By quote
100%
eVanik reviews

eVanik

eCommerce Software
8.5
₹0.5
95%
ShipMonk reviews

ShipMonk

eCommerce Software
8.8
$5.50
96%
IdyaFlow reviews

IdyaFlow

eCommerce Software
8.0
C$72
95%
Recommend reviews

Recommend

eCommerce Software
8.0
£59.95
93%
AuditShipment reviews

AuditShipment

eCommerce Software
8.1
By quote
100%
Turis reviews

Turis

eCommerce Software
8.0
€99
96%
NetSuite SuiteCommerce reviews

NetSuite SuiteCommerce

eCommerce Software
9.7
by quote
98%
Whitebox reviews

Whitebox

eCommerce Software
8.2
By quote
93%
Brush Your Ideas reviews

Brush Your Ideas

eCommerce Software
8.2
By quote
100%
James and James Fulfillment reviews

James and James Fulfillment

eCommerce Software
8.0
By quote
100%
ZapSeller reviews

ZapSeller

eCommerce Software
8.0
$19
100%
iOFFICE reviews

iOFFICE

eCommerce Software
8.2
By quote
100%

Things to consider when you invest in a SaaS

To select a suitable SaaS vendor you need to consider key criteria such as privacy and security, support and service, and transparency.

Find out if the provider can be trusted with data security and privacy. Do they have procedures in place to protect your confidential information and data? Find about the security processes they use. This is an important element of a SaaS application that cannot be over-emphasized.

It is crucial that the vendor provides dependable support to resolve any concerns quickly. Ask your potential providers the following queries: Do they provide consulting and training services to assist your staff members to use the system effectively? Do they have an online support center that has valuable articles and training materials? What channels of support do they provide? Do they monitor concerns till they are resolved? Is customer satisfaction measured?

Does the SaaS provider conduct their business in a transparent and open manner? You can find out by requesting them for references you can contact. Talk to existing users of the solution to learn about the quality of service offered. Does the provider make public the algorithms they employ in the program? Ask these questions to find a SaaS vendor whom you can trust with your confidential customer and business data.

Frequently asked questions about eCommerce Software

What is the best ecommerce software?

The best ecommerce software solution is provided by Wix. Starting out as a pure website builder, the company expanded its services to cover every online aspect of doing business from customer support to marketing. Its ecommerce solution, just like its base application, is very easy to use. It lets you customize both front-and back-end processes easily. 

It provides you with controls for back-end processes like tax management and pricing management. Other features help you manage inventory, orders, shipping, payments, and even promotional activities. If you are looking to start your ecommerce operations or are planning to migrate your operations, Wix may just be for you. 

What are the benefits of ecommerce software?

Using ecommerce software has many benefits. Firstly, it is requisite to doing ecommerce well. It provides you with the basic back-end tools to smooth out your operations. Secondly, most ecommerce software solutions have tools to make browsing and buying easier for your customers. This includes easy controls, branded experience, and intuitive shopping cart features. Other benefits include: 

  • Secure Payments. Most ecommerce solutions are fitted with top-tier finance security protocols and measures. 
  • Fast Payments. With an ecommerce tool, you’ll be able to receive payments quickly. 
  • Better CRM. Top-ranked applications have CRM features like chat widgets, email support tools, and others. 
  • Extra Marketing Support. Many ecommerce solutions include features for newsletter management, email marketing, and social media promotions. 
  • Increase Teamwork. Work with other members of your team to improve your ecommerce processes and sales performance. 
What are the features of ecommerce software?

There are many types of ecommerce software. Some are simple and some other highly-specialized features.  Others are flexible and general. Also, there are those that are very comprehensive. However, there are core features that a good ecommerce solution should have. Here they are below. 

  • Product Catalog Management. This is an important front-end feature that helps your customers know what products or services are being offered and at what price. 
  • Shopping Cart. With this, customers can pick out things they want to purchase and easily check out. 
  • Payment Support. This feature allows customers to pay for what they acquired easily. Top-ranked platforms integrate with many payment gateways and provide multicurrency support. 
  • Pricing and Other Customizations. This backend feature allows you to adjust product pricing or create time-based promotions. 
  • Design Tools. These are tools that allow you to keep consistent branding across your customers’ ecommerce experiences from landing pages to checkout pages. 
  • Automation. Software solutions automate clerical workflow essentials like payment processing and team management processes. 
  • Security. Top ecommerce software solutions offer extra layers of security for payments and information storage. 
What is the easiest ecommerce software to use?

The easiest ecommerce software to use is Wix. Thanks to its experience with being a top-class website builder, its ecommerce solution is as easy as creating a brand new website from scratch on Wix. It has drag-and-drop functionality and the interface is well-designed. It is very intuitive and novices can just jump right on and produce professional-looking and highly-functioning ecommerce websites. 

The platform is also packed with comprehensive features, including inventory tracking, tax management, and coupon management, among others. All of these too, are easily accessible and customizable. With a large list of integrations, you can even extend the platform’s capability.  

What is a good free ecommerce software?

It is hard to find a good free ecommerce software solution because ecommerce is a for-profit activity. So, providers usually charge for service fees and subscriptions. However, there are open-source ecommerce solutions available. But, they are quite technical to set up and run. 

One example is Zen Cart. This is a free open-source PHP/mySQL-based shopping cart solution. It is highly customizable and it offers a vast library of templates. It is also supported by a vast developer community. Plus, it has great back-end controls for managing prices, discounts, coupons, and vouchers. Also, it sports great front-end tools to improve customer experience. 

Being open-source and free is great. However, it is quite technical to use. A steep learning curve should be expected for most users. 

Jenny Chang

By Jenny Chang

Senior writer at FinancesOnline who writes about a wide range of SaaS and B2B products, including trends and issues on e-commerce, accounting and customer service software. She’s also covered a wide range of topics in business, science, and technology for websites in the U.S., Australia and Singapore, keeping tabs on edge tech like 3D printed health monitoring tattoos and SpaceX’s exploration plans.

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Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.

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