Ecommerce software assists to administer all aspects of an online store including adding or removing products, managing inventory, calculating taxes and other details required to fulfill orders for a website. The software usually has a user-friendly interface that can be handled easily even by lay users to handle the complex procedures of their eCommerce operation. Despite its ease of use, the solution is in fact intricate and multifaceted.
The key function of eCommerce software is to provide everything you need to manage your online store. You can integrate the solution with other services such as 3PL, ERP, and accounting platforms as well as with social media networks like Twitter, Facebook, and Pinterest to automate sharing of data.
Benefits of eCommerce software include simplified marketing, automation of shipping and taxes, product management, customer and order management, and enhanced overall user experience. Many physical stores have taken to eCommerce to enhance their brand and reach more buyers. They can thus use online channels to display and market their services or products, and improve their sales and revenue.
To select a suitable SaaS vendor you need to consider important criteria such as privacy and security, support and service, and transparency.
Find out if the vendor can be trusted with data security and privacy. Do they have procedures in place to safeguard your private information and data? Find about the security procedures they use. This is an important feature of a SaaS application that cannot be over-emphasized.
It is important that the provider offers reliable support to resolve any issues quickly. Ask your potential vendors the following questions: Do they provide consulting and training services to help your employees to utilize the solution effectively? Do they have an online support center that has valuable articles and training materials? What channels of support do they provide? Do they monitor concerns till they are resolved? Is customer satisfaction measured?
Does the SaaS vendor conduct their business in a transparent and open manner? You can find out by asking them for references you can contact. Talk to existing customers of the software to know about the quality of service provided. Does the vendor make public the algorithms they use in the program? Ask these queries to find a SaaS vendor whom you can trust with your confidential customer and business data.