Ecommerce software helps to manage all elements of an online store including adding or removing products, managing inventory, totaling taxes and other factors required to fulfill orders for a website. The software usually has a user-friendly interface that can be handled easily even by lay users to manage the intricate procedures of their eCommerce operation. Despite its ease of use, the platform is in fact intricate and multifaceted.
The chief function of eCommerce software is to provide everything you need to manage your online store. You can integrate the product with other services such as 3PL, ERP, and accounting applications as well as with social media websites like Twitter, Facebook, and Pinterest to automate sharing of data.
Advantages of eCommerce software include simplified marketing, automation of shipping and taxes, product management, customer and order management, and improved overall user experience. Many physical stores have taken to eCommerce to develop their brand and reach more customers. They can thus utilize web-based channels to display and market their services or products, and improve their sales and revenue.
There are lots of cloud-based SaaS systems available in the market and this makes it hard for a company to select a suitable platform for their requirements. The first element to consider is usability. Be certain about the changes needed for your team’s procedures and workflow when you implement the software. Procure a solution that adapts to your workflows and not the other way around.
The second functionality to consider is the user interface. It should be uncomplicated and easy to use so that your staff members get the hang of it quickly. Get them involved in the selection and usage process, and analyze their daily requirements to find a good fit. Make the users look at the demos and try out the free trials and get their reviews.
The third important feature is scalability. Select a system that can grow with your company. Though many SaaS vendors offer enterprise plans, these are expensive for a lot of businesses. So, check if the product allows you to export your data and move on to another software if required. In fact, select a vendor that allows you to export your data as you can trust their honesty and they are the right type of SaaS brands you should look to collaborate with.
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Main Functionality – rates the software’s ability to meet its main promise or USP.
Customization - Rates the software’s customization tools that allow the business to match the software’s functions to the business’ specific processes and current needs. Tools to watch include: custom reports; custom fields; custom business processes; logo insertions; and color palette choice.
Collaboration Features – rates the software’s functionalities that allow team members to work together, share documents, ideas and best practices. Includes tools such as: communication platforms (IM chat, VoIP, email, social media, phone); real-time features; attachment and association capabilities; and automatic task and contact associations.
Integration – rates the ability of the software to assimilate third-party applications and formats, especially popular productivity tools like Google Apps, Microsoft Office and Outlook and proprietary email apps. Also include connector apps that integrate the software to even more apps and APIs that allow developers to integrate their own apps to the software. May also include integration to older versions of the software.
Mobility – rates if the software has a mobile platform and which mobile OS it supports. Attributes to watch include: apps for iOS, Android, Windows Mobile, BlackBerry; mobile browser version; and specific mobile modules.
Ease-of-use – rates the level of difficulty in learning and using the software. Features to watch include: self-help tutorials; quick lookups; dashboard; drag-and-drop tools; intuitive behavior; search and data retrieval; formats and templates; and steps to perform a task.
Help & Support – rates the level of technical and customer support by vendor. Attributes to measure include: live support (chat); tickets; free and freemium support services; knowledge base support (PDF, recorded webinars, forum); and paid support plans.
Security – rates the software’s security infrastructure including the following features: enable/disable data access; password encryption; data backup; and official seals from reputable organizations that vouch for the software’s security.
Media Rating - averages the ratings by major review sites, such as: CNET, Gartner Vendor, MacWorld and PCMag.
We use our behavior-based Customer Satisfaction Algorithm™ to gather customer reviews, comments and opinions across a wide range of social media sites to help you make an informed buying decision.
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Our algorithm performs a wide-spectrum scan through all the most popular social media as well as blogs and websites to find customer reviews relevant to a specific product.
The behavior-based system collects all reviews that discuss a selected product filtering out comments and posts that do not feature a customer’s opinion about the product.
All gathered customer reviews are processed with a set of filters to extract key data from each review relevant to customer’s satisfaction including: detailed keywords analysis, social response signals and various meta data.
Collected data about users’ experience with the product are thoroughly analyzed using an algorithm that evaluates each processed factor as either positive or negative response from the customer.
After all partial data are analyzed and evaluated the system assigns a single customer satisfaction score to a product. It allows our users an easy and quick access to information on how many clients are satisfied with a product at the moment.