Ecommerce software helps to handle all facets of an online store including adding or removing products, managing inventory, calculating taxes and other details required to fulfill orders for a website. The system usually has a user-friendly interface that can be managed easily even by novices to handle the complex procedures of their eCommerce operation. Despite its ease of use, the platform is in fact complex and multifaceted.
The main purpose of eCommerce software is to provide everything you need to operate your online store. You can integrate the system with other services such as 3PL, ERP, and accounting platforms as well as with social media channels like Twitter, Facebook, and Pinterest to automate sharing of data.
Advantages of eCommerce software include simplified marketing, automation of shipping and taxes, product management, customer and order management, and improved overall user experience. Many physical stores have taken to eCommerce to develop their brand and reach more customers. They can thus use web-based channels to showcase and advertise their services or products, and boost their sales and revenue.
To select a suitable SaaS vendor you need to consider important criteria such as privacy and security, support and service, and transparency.
Find out if the vendor can be trusted with data security and privacy. Do they have systems in place to protect your private information and data? Find about the security processes they use. This is an important feature of a SaaS solution that cannot be over-emphasized.
It is important that the provider provides consistent support to resolve any concerns quickly. Ask your potential vendors the following queries: Do they offer consulting and training services to help your employees to utilize the system effectively? Do they have an online support center that has useful articles and training resources? What channels of support do they offer? Do they monitor concerns till they are resolved? Is customer satisfaction measured?
Does the SaaS provider conduct their business in a transparent and open manner? You can find out by requesting them for references you can contact. Talk to existing customers of the solution to know about the quality of service provided. Does the vendor make public the algorithms they use in the platform? Ask these queries to find a SaaS provider whom you can trust with your sensitive customer and business data.